Pre-Install Help
      Back to home
      1. Knowledge Base Home
      2. Pre-Install Help

      Vivid POS Site Readiness Guide

      For customers with a Vivid POS-monitored network

      Site Requirements Overview

       

      Welcome to the Vivid POS family! Your location must be properly prepared to ensure a smooth and seamless Vivid POS installation. This guide outlines the site requirements for your establishment prior to implementing your system.

       

      The following information is intended for customers with a Vivid POS-monitored network. This means you have purchased a Meraki router and  Access Points (if applicable) from Vivid POS. If you plan to self-manage or work with a third-party network manager, please review with your Onboarding consultant.

       

      To avoid cancellation fees and ensure a smooth installation or transfer to Vivid POS, please follow this guide closely. It will be covered during your Site Survey with your Onboarding Consultant, and they'll make sure to provide you time for questions. Please note that Vivid POS does not provide mounting or cabling services, so those costs are not included in your implementation quote. You may need to consult or hire a third party to prepare your restaurant if you're not comfortable doing this yourself.

       

      If you have any additional questions about networking requirements for Vivid POS, reach out to your Onboarding Consultant.

       

      Site Readiness Checklist

       

      Your site is ready for a successful Vivid POS install when the following is true:

       

      • You've procured a broadband internet connection. For most restaurants, this will be a landline internet service (Cable or Fiber. DSL is not recommended). For mobile restaurants, this may be a 4G modem.
      • Internet speeds are at least 15 megabits per second (Mbps) for download and 5 Mbps for upload.
      • The internet modem has a designated port for Vivid POS (single port modems are not recommended). This is where the Vivid POS router and switch will be located if Vivid POS will monitor your network.
      • Network cabling (Cat5e or better) is run and terminated to each place where a Vivid POS terminal, printer, kitchen display screen, access point (ceiling), or kiosk will be located.
      • The above network cabling should be home run back to the area near the internet modem (for example, cabling from your bar to your kitchen isn't recommended. Cable should go from modem to kitchen and modem to bar).
      • Power is available within 6 ft of each place where a Vivid POS terminal, printer, kitchen display screen, and kiosk will be located.
      • Access points are installed (or ready to be installed) in the ceilings or on the outside of the building. If you've purchased onsite installation, please be advised that our technicians cannot install above 10 ft and don't carry ladders.
      • Wall mounts for Vivid POS devices are installed. If you've purchased an onsite installation, please be advised that our technicians cannot install wall mounts for Vivid POS devices.
      • The location is NOT in active construction. Active construction means heavy construction is not fully complete; (ii) construction machinery may be in use; (iii) construction is required that could compromise the hardware or cause it to be moved; (iv) Vivid POS employees need to wear hard hats or other safety gear; or (v) any other construction that may put Vivid POS employees in danger.
      • The bar(s)/counter(s) are finished and holes are cut to accommodate the terminals' cabling. If applicable, all countertops are installed at service stations.

       

       

      Internet Connectivity Requirements

       

      The internet requirements for the Vivid POS installation are as follows:

       

      • A broadband internet account must be established prior to the Vivid POS installation.
      • Proper internet connectivity equipment must be purchased and installed ahead of your installation.
      • Cabling must be run from your internet connection point to the different terminals, printers, and Access Points.
      • If the ISP (Internet Service Provider) modem is configured as DHCP (Dynamic Host Configuration Protocol), there is no extra information needed. However, if your modem is configured with static IP addresses, you will need to provide the following information to your technician during your installation day: static IP address for Vivid POS, default gateway, subnet mask, DNS (Domain Name System)1, and DNS 2.

       

      Ethernet and Power

       

      Prior to system installation, your site must be cabled properly to support the Vivid POS terminals, printers, and access points. Vivid POS recommends that the following only be connected via Ethernet cabling:

       

      • Terminal and printer setups (server, bar, cashier stations)
      • AMP Bridge units
      • Standalone printers (both receipt printers and kitchen printers)
      • Kitchen Display System screens
      • Access points 
      • Kiosks

       

       

      Vivid POS requires that all Ethernet cables be rated at 100 MB or higher. You can run the Vivid POS devices on Ethernet cables rated between 10 MB and 100 MB, although it's NOT recommended. Cables rated between 10 MB and 100 MB often lead to system inconsistencies. Any cable rated below 10 MB should not be used. If Vivid POS is performing the installation, we will not install a device on a cable rated below 10 MB.

       

      Home Runs

       

      A single Cat 5e or Cat 6 cable must be run from the desired location of each of the above pieces of hardware to the location of the Internet modem or DEMARC. Terminal cable drops need to be terminated with an RJ45 FEMALE jack to the T568B wiring scheme, ideally into a wall plate or a surface mount box. Six to 10 feet of slack should be left on each end of each cable to accommodate last-minute adjustments. Each cable must be labeled with a matching identifier on each end. Use a different identifier on each cable to facilitate troubleshooting.

       

      The home runs next to the Internet modem or DEMARC should be terminated to a patch panel as shown in the image below (left) for organization and labeling purposes. However, if only a few cables are being run, they can be terminated to a wall-mounted plate as shown in the image below (right). Or, in some cases, the internet modem might not be located in a networking area (e.g. under the counter, host station, up on the shelf). In this case, the cables should terminate near the modem and just be labeled as clearly as possible (for example: POS1, POS2, Kitchen, KDS, Dining Room AP, etc.).

       

      21933a1a10e5a643ac7c38fda5d6831d.png

       

       

       

       

       

       

       

       

      Cabling Organization

       

      To align with PCI (Payment Card Industry) compliance, Vivid POS's network should be isolated. Only Vivid POS hardware should be connected to the Vivid POS Meraki/Switch. If our Onboarding Consultants are assisting with the install remotely, it will be the responsibility of the location to keep Vivid POS's network isolated. If you've purchased onsite installation, our technicians will assist with organization as much as possible, however, they can only organize Vivid POS's network. If the location's other systems are disorganized, this may impede Vivid POS's ability to install your system.

       

      If your existing cabling is unorganized, it can lead to a number of challenges:

       

      • Increased installation times not accounted for in your quote
      • Difficult troubleshooting with Vivid POS Support and other service providers
      • Communication problems leading to system instability

       

      If your cabling is disorganized, we can recommend contractors to provide help with organizing your network.

       

      Electrical/Power

       

      The electrical requirements for the Vivid POS installation are as follows:

       

      • There must be one standard outlet within six feet of each terminal or terminal bundle unless you've purchased a scale (which requires its own power outlet).
      • There must be a standard outlet within six feet of each printer.
      • While Vivid POS does not require isolated ground circuits at this time, it's always a best practice to avoid plugging terminals into any outlet with appliances such as microwaves, refrigerators, or blenders. Motorized devices cause power fluctuations that can negatively impact Vivid POS devices and lead to hardware instability.

       

      Physical Alterations

       

      Ladders/Ceilings

       

      The Vivid POS technicians do not travel with ladders. We require that customers provide ladders or step stools if necessary. Common installation activities that require ladders or step stools are:

       

      - Access point installation

      - KDS installation

      - Network installation

       

      If you'll need wireless access points installed and have ceilings higher than 10 feet, please request your wireless access point(s) get delivered early so that the electrician who runs cables for the wireless access point(s) can install the devices at the same time. Check out Best Practices for Installing Wireless Access Points for some great pointers for installation.

       

      Counter Tops

       

      If terminals or terminal bundles will be placed on counters or bars, especially customer visible surfaces, then 2-3 inch holes should be cut into the surfaces prior to installation to allow the cables to run underneath. These holes must be located within two feet of the location of each terminal. Keep in mind that a cash register may be placed directly underneath the terminal. Make sure not to drill holes too close to the exact location of the terminal. Check out this Product Spec Guide for more information on your hardware.

       

      Wall Mounting

       

      Vivid POS requires that all wall mounts be installed by customers prior to installation. You can purchase and install any wall mount that meets the VESA (Video Electronics Standards Association) standards. If you've purchased a Kitchen Display System screen, you'll receive a wall mount with your hardware. You are still required to install it. Learn more about mounting your KDS Wall Mount.

       

      Construction

       

      Vivid POS does not recommend installing your POS hardware while there is, or will be, active construction.

       

      Active construction means heavy construction is not fully complete; (ii) construction machinery may be in use; (iii) construction is required that could compromise the hardware or cause it to be moved; (iv) Vivid POS employees need to wear hard hats or other safety gear; or (v) any other construction that may put Vivid POS employees in danger.

       

      Here are common problems we find with systems installed before or during construction:

       

      • Dust from the construction gets into the terminals or handhelds and breaks them. Hardware broken by dust will not be replaced.
      • The Vivid POS network setup is interfered with as your other contractors are working in the space. This leads to increased installation hours to fix any problems that may arise. Problems can be something as basic as a contractor unplugging a network device to charge their cellphone or something more complicated like a contractor re-working the whole network to accommodate a security or music system. If Vivid POS has to investigate or correct the network before your implementation date, it may lead to implementation overages.

       

      Glossary

       

      Broadband Internet The high-speed internet connection you pay for from your cable or telephone provider.
      Cat 5e/6 Ethernet Cables

      The network cabling that connects the Vivid POS devices. 

      Cat5e cables are typically 24 gauge twisted pair wires, which can produce a Gigabit network at distances up to 328 ft.

      Cat6 cables give you the ability to have a 10 Gigabit network. The 10 Gigabit network on Cat6 cables is limited to 164 ft. After that distance, its ultimate speed is 1 Gigabit.
      Terminating Cables Terminating cables generally refers to ensuring the Ethernet cables in your walls are attached to wall plates with female connections. Vivid POS requires RJ45 connections using the T568B wiring scheme.
      Switch A device that connects devices together on a computer network. It uses packet switching to receive, process, and forward data to the destination device.
      Access Point In a wireless local area network, an access point is a station that transmits and receives data. Each access point can serve multiple users within a defined network area. As people move beyond the range of one access point, they are automatically handed over to the next one.
      Cable Drop A connection point in a network. Cable drops are typically wall outlets with an Ethernet jack that a computer or other network device can plug into.
      Internet Modem vs. Router

      The two major components in a small computer network are a modem (cable or DSL) and a wireless router. The router is wired to the modem, and the modem is wired to the cable company's coaxial cable or the telephone company's DSL phone line.

      The modem establishes and maintains the connection with the internet provider's service and converts the signals to and from the router appropriately. The router forwards traffic destined for the internet to the modem, while keeping internal traffic (computer to computer, computer to printer, etc...) from leaving the network.

      Cable modems typically provide some routing capabilities, but the Vivid POS system requires a separate routing device.
      VLAN A group of devices on one or more LANs that are configured to communicate as if they were attached to the same wire, when in fact they are located on a number of different LAN segments. Because VLANs are based on logical instead of physical connections, they are extremely flexible. VLANs are typically used with larger networks where traffic needs to be segmented.
      dBm (decibel-milliwatts) An abbreviation for the power ratio in decibels (dB) of the measured power referenced to one milliwatt (mW). DBm is an absolute measure of signal strength relative to electrical power level.